Jamaica is calling.

Kojant is your Jamaican call center specialist and strategic partner. We are a transparent extension of your existing call center providing secure facilities, hardware and highly qualified staff so you can expand your call center and cut your costs!

Why Jamaica

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English first

English is the official language of Jamaica and has an impressive English speaking labor pool with a clear familiar accent and strong cultural affinity to the US. Listen now >>

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Proximity to United States

Jamaica is extremely close in proximity to the United States. This is convenient for companies who want to visit the call center for training.

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1st World IT Infrastructure

Jamaica has invested in the development of telecommunications and has rapid internet, and superior connection to the global economy.

Who we are

Kojant is your Jamaican call center specialist and strategic partner with over 20 years of staffing experience. Our centers provide end-to-end omni channel services enabling our clients to scale and expand affordably while building strong customer connections.


Our Kojant process ensures that each solution is tailored, transparent and effective in order to meet and exceed every clients’ unique needs.


Our agents are highly trained, native English speakers, who understand the importance of connecting and delivering the enhanced, seamless experience customers deserve. From day one our people are your people.

What we do

We provide seamless, exceptional customer experiences in our Jamaican hyper-connected, cloud-based call centers.

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inbound
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Outbound
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Omni channel

Features

Scalable: We scale quickly as needed in a fraction of the time of traditional call centers.

Customizable: We believe one size does not fit all and customize our services to fit your unique needs.

Benefits

Decreased costs: Average savings: 27% OPEX labor costs, 99% CAPEX costs resulting in immediate ROI.

Highly motivated agents: We provide paid healthcare; significantly higher salaries than 95% of other call centers in Jamaica; and exceptional on-site management leading to low attrition rates.

The real cost of your current agent

Kojant immediately saves you significantly on employee costs by ELIMINATING all the additional expenses associated with in-house team members. The true cost of in-house employees goes well beyond taxes and benefits and our clients enjoy on average a savings of 27% on OPEX and 99% on CAPEX.

ELIMINATE Additional Costs

Withholding taxes 7.5%

Life, health, liability insurangce 8.4%

Paid leave & other misc. 7.1%

Retirement plans 4.4%

(Source: Department of Labor)

IN-HOUSE

average cost

27.4% Hourly
wage X%

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ELIMINATE Other Costs

Occupancy costs X%

Costs of attrition X%

Infrastructure & F&E X%

Supplies X%

Professional services X%

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"Having been faced with numerous labor challenges in recent years, working with the Jamaican Call Center has proven its value to Resort Collection. We’ve seen a steady increase in conversions, decrease in abandoned calls, and feel that moving forward we will ultimately be able to provide more stability and growth within our company."

Paul Wohlford - Vice President of Business Development

Drop us a line

Let's talk
Interested in expanding your call center while reducing costs? Just pick up the phone to chat with us.

603-380-6485